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1. Contact Information

United Kingdom (UK)

2. Shipping Method

Dispatched within 24 hours from mainland UK.

3. Payment Method

All transactions are SSL secure and encrypted. Credit card information is never stored on our servers.

We dispatch within 24 hours from mainland UK and exclusively post using Royal Mail Tracked services. These are fast 24 – 48 Hour services and offers detailed step-by-step tracking progress.

If for any reason you are not satisfied with your Pulsio Pro, get in touch with us via email within 30 days of receiving your order and we’ll arrange a replacement or refund for you. Refunds are processed within 3 working days after receiving the returned items at our UK hub. There’s no small print, it’s as simple as that.

Our customer service team willl provide all the necessary details for retrning your Pulsio set. Please ensure all parts and accessories are included in your return, and the item is in its original condition. Simply drop off your parcel at your local post office, for it to be scanned.

Once we receive and inspect your return and your item is in its original condition (unless faulty) your refund will be processed, and you will be notified via email. 

All Pulsio Products are covered by a 1 year manufacturer warranty.

If your product becomes defective due to no fault of your own, then we will ask your to return your defective Pulsio Pro and a replacement will be processed for you. Please retain your order confirmation email (your receipt) and the user manual warranty.

If you need to get in touch, please reach out to our customer support team by phone at (+44) 0207 965 7511 or via email at support@pulsio.co.uk for the fastest response time. We aim to reply to all customer queries within 24 hours. 

We are a UK based company and our team is based in our offices in London. All our stock is dispatched from our hub in Bristol. 

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