To have your Pulsio Pro device or a part repaired or replaced under warranty, it must be returned in its entirety to our London address. Please contact email@example.com to begin the process.
This warranty does not apply to damage that Pulsio determines to be from repairs made or attempted by anyone other than Pulsio authorized personnel, misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. For any warranty issues, please email our support team.
Pulsio does not authorise anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Pulsio in any way beyond the terms set forth herein.
This warranty does not cover damage caused by:
Misuse or abuse, accident, liquids including but not limited to water or lotions, the attachment of any unauthorized accessories, alteration, dismantling or intentional breakage to the product, improper use, unauthorised repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Pulsio repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Pulsio.
This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty.
Pulsio shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which are found to be defective within the effective warranty period.
No refunds will be given if replacement parts for defective materials are not available, Pulsio reserves the right to make product substitutions in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, dismantled or modified without the prior express and written consent of Pulsio.
This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.
This warranty is effective for all Pulsio Massage gun products purchased through our pulsio.co.uk website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.
Details of this warranty are available in your User Manual. Additionally, if you would like to keep an electronic PDF copy of this Warranty, please contact customer services.