Payments

Pay with Klarna

Choose Klarna at checkout to see the ways to pay available to you.

3

Pay in 3

3 interest-free instalments with Klarna

30

Pay in 30 days

Get 30 days to pay

18+

UK residents

Subject to status. Klarna checks your details before approving.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

How it works

  1. Add your products to your basket and choose Klarna at checkout.
  2. Enter a few details. Klarna will tell you straight away if you're approved.
  3. Klarna emails your confirmation, then reminders before each payment. You can manage everything in the Klarna app.

Pay in 3

Split your purchase into 3 interest-free instalments with Klarna.

Klarna takes the first payment when you order, the second 30 days later and the last 60 days after your purchase. Payments are taken automatically from the debit or credit card you used, and you can see past and upcoming payments in the Klarna app.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

Pay in 30 days

Get 30 days to pay.

Klarna emails you with a link to pay by debit or credit card any time within 30 days of your purchase. You can also pay in the Klarna app or at klarna.com/uk.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

Questions about Klarna

Who is Klarna?

Klarna is a payments company that lets you pay in instalments or pay later. When you choose Klarna at checkout, your payment agreement is with Klarna.

Am I eligible?

You need to be 18 or over and live in the UK. Klarna checks the information you give and your financial situation, and looks at things like the order amount and your history with Klarna.

Every order is assessed on its own, so being approved once doesn't guarantee approval next time, and a declined order doesn't mean future orders will be declined. Giving your full name and accurate address, and delivering to your billing address, helps.

Will Klarna do a credit check?

Yes. Klarna looks at information in your credit report to decide whether to approve your purchase.

What do I need to give Klarna?

Your phone number, email address, current billing address and your debit or credit card details. Klarna will only call if something is urgent. Everything else comes by email.

Can I have more than one Klarna order at once?

Yes. If you see Klarna at checkout, it's available to you. Klarna checks each new order individually.

How do I pay, and can I pay early?

Pay in 3 payments are taken automatically from your card. For Pay in 30 days, Klarna emails you a link to pay.

You can pay early at any time in the Klarna app or at klarna.com/uk. Klarna emails you, or sends a notification, when a payment is due and when it's been made.

Is my payment information safe?

Yes. Your payment details are handled securely by Klarna over encrypted connections. Pulsio never sees or stores your card details.

What happens if I miss a payment?

Klarna sends reminders before each payment is due. If a payment is missed, Klarna may charge a late fee and share the missed payment with credit reference agencies, which can make it harder or more expensive to borrow in future. As a last resort, Klarna may use a debt collection agency.

Full details are in Klarna's terms and conditions.

I've had a statement but my order hasn't arrived

Get in touch and we'll check on your order. You can also pause your payment in the Klarna app, or ask Klarna's customer service to move the due date, while you wait for it to arrive.

What happens if I cancel or return my order?

Once we've confirmed your cancellation or return with Klarna, Klarna cancels any future payments and refunds anything you've already paid. If you return part of an order, Klarna sends you an updated payment plan. You can follow it all in the Klarna app.

Our usual returns policy applies.

How long will my refund take?

We process refunds within 7 working days of receiving and checking your return. Klarna then refunds the money to the card you paid with.

I haven't had an email from Klarna

Log in to the Klarna app or klarna.com/uk to see all your orders and payment dates.

I have another question about my payments

Klarna's customer service page has more answers, plus live chat and phone options.

Klarna's Pay in 3 and Pay in 30 days are provided by Klarna Financial Services UK Limited (company number 14290857), which is authorised and regulated by the Financial Conduct Authority for regulated consumer credit activities (firm reference number 987889). Available to UK residents aged 18+, subject to status.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.