How do I make a warranty claim?

If your Pulsio product develops a fault, email support@pulsio.co.uk with:

  • your order number
  • your proof of purchase
  • a short description of the issue
  • photos or videos, if we ask for them

What happens next

We may walk you through a few troubleshooting steps first. If that doesn't fix it, we'll assess the fault and explain the next steps under your warranty.

Depending on the issue, that could be a replacement product, a replacement part or another suitable fix.

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