Who pays for shipping when making a warranty claim?

It depends on the fault and when it's found or reported.

  • Within 30 days of purchase: eligible manufacturing faults may qualify for free return shipping.
  • After 30 days: you may need to cover the cost of sending the product to us for inspection.

Please contact us before sending anything back. We'll confirm whether a return is needed and explain the next steps.

Email support@pulsio.co.uk with your order number and details of the issue.

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