It depends on the fault and when it's found or reported.
- Within 30 days of purchase: eligible manufacturing faults may qualify for free return shipping.
- After 30 days: you may need to cover the cost of sending the product to us for inspection.
Please contact us before sending anything back. We'll confirm whether a return is needed and explain the next steps.
Email support@pulsio.co.uk with your order number and details of the issue.






