We know how worrying this is. Most of the time, the parcel has been left somewhere safe or taken in by someone nearby.
Before you get in touch, it's worth a quick check:
- Look at your tracking for any delivery notes, photos or proof of delivery from the courier.
- Check around your home, including any safe places such as behind the bins or inside a porch.
- Ask the people you live with whether they took the parcel in for you.
- Ask your neighbours, as the courier may have left it with one of them if you were out.
Still can't find it? Email support@pulsio.co.uk with your order number. We'll look into it with the courier and do everything we can to find your parcel and put things right quickly.
