Don't worry, a pending charge doesn't necessarily mean you've been charged.
When you try to pay, your bank or card provider sometimes places a temporary hold on your card, even if the payment doesn't go through.
What happens to the pending amount?
Your bank should release it automatically, usually within a few business days. The exact time depends on your bank, card provider or payment method.
A pending charge doesn't necessarily mean your Pulsio order was placed.
What if it doesn't disappear?
If it's still showing after a few business days, contact your bank or card provider. They can check the hold and give you the latest on your account.
Not sure whether your order went through? Email support@pulsio.co.uk with your details and we'll check for you.
