Because we dispatch so quickly, we can't always make changes once an order has been placed. If you need to:
- change your delivery address
- remove items from your order
- cancel your order completely
get in touch as soon as possible at support@pulsio.co.uk and we'll let you know whether we can still make the change before dispatch.
Changing to a new address
To protect you and prevent fraud, we can't switch an order to a completely new address once it's been placed. Our payment providers need the delivery address to match the one entered at checkout.
If your order hasn't been processed yet, we may be able to cancel it so you can order again to the new address.
Please double-check your details at checkout
- house number or name
- street name
- postcode
- contact number
- email address
Re-delivery fee
If an incorrect or invalid address means your parcel has to be rearranged or reshipped, a fee of £4.99 may apply to cover the extra postage and processing.
Spotted a mistake after ordering? Contact us straight away and we'll tell you what to do next.
