Email us as soon as you can at support@pulsio.co.uk with your order number and the correct address.
If your order hasn't been dispatched yet, we may be able to update it. We can't always guarantee a change, though, especially once your order has been processed or handed to the courier.
If an incomplete, incorrect, misspelt or out-of-date address isn't fixed before dispatch, it can mean:
- delivery attempts fail
- your parcel comes back to our warehouse
If that happens, get in touch and we'll help with the next steps, including sending it out again where we can. Additional postage and processing fees may apply before we can reship it.
