My parcel appears to be lost in transit. What should I do?

If your tracking hasn't moved for a long time, or you think your parcel has gone missing, email us at support@pulsio.co.uk.

To help us move quickly, please include:

  • your order number
  • your tracking number, if you have it

We'll look into it directly with the courier and keep you updated throughout. Once we know what's happened, we'll offer the best way to put it right.

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