Parcels usually come back to us because the address was incorrect or incomplete, or the courier couldn't deliver after several attempts.
Once it's back at our warehouse, email support@pulsio.co.uk with your order number and we'll talk you through the options, which may include:
- reshipping your order to the correct address
- a refund, if you'd prefer
If it came back because of an incorrect address given at checkout, or missed delivery attempts, additional shipping charges may apply before we can send it out again.
Not sure why it came back? We'll look into it and let you know what happens next.
