If the courier couldn't deliver your order, they'll usually make up to three delivery attempts before sending the parcel back to us.
Check the tracking link in your dispatch confirmation email for the latest status. The courier may also email you with next steps.
Depending on the courier and where you live, you may be able to:
- rearrange delivery for another day
- redirect your parcel to a local collection point
If the parcel comes back to us because of an incorrect address or missed delivery attempts, additional shipping charges may apply before we can send it out again.
Need a hand? Email support@pulsio.co.uk with your order number and we'll help.
